Shipping And Returns
All Transcend Micro CPAP orders will be processed on the next business day. Orders with prescriptions will be shipped 2-4 business days after receipt of your CPAP prescription.
Standard shipping is our default shipping method. Under this option, we will use either Australia Post or a Road Express Freight Forwarder to ship the Transcend Micro CPAP package. We will make this determination on speed and cost effectiveness.
We will accept returns on products purchased on our website that have manufacturing defects and are covered by a manufacturer’s warranty. If you think that a product purchased on our website has defective materials and/or workmanship, you should begin a warranty return by following the Return Process to obtain a Return Merchandise Authorization (RMA) number. Shortly thereafter you will be contacted by us for troubleshooting and, if necessary, written authorization to return the product in the form of an RMA number. You are responsible for return shipping to us. For Transcend CPAP machines, once we receive a returned machine we will inspect it to determine whether or not the defect is covered by one of our Warranties. Our inspection may take up to 15 business days to complete. If there is a defect covered by one of our warranties, in our sole discretion we will repair the CPAP machine, replace it with a similar refurbished CPAP machine or replace it with a new similar CPAP machine with the shipping back to you paid by us. If it is determined by us that there is a not a defect that is covered by one of our warranties, we will contact you to discuss whether you want us to repair the device (at your expense) or ship the machine back to you (at your expense).
For warranty return for Transcend CPAP machines not purchased from us on our website (rather, purchased from one of our authorized dealers), you should initially contact the authorised dealer from whom you purchased the CPAP. They initially endeavour to troubleshoot your issue. If that does not resolve the problem, they will contact us and we will advise them of next steps. If the CPAP needs to be returned to us, you are responsible for return shipping costs. Once we receive the returned machine, we will inspect it to determine whether or not the defect is covered by one of our Warranties. Our inspection may take up to 15 business days to complete. If there is a defect covered by one of our warranties, in our sole discretion we will repair the CPAP machine, replace it with a similar refurbished machine or replace it with a new similar machine, with the shipping back to you paid by us. We will then ship the machine back to you with the shipping paid by us. If it is determined by us that there is not a defect that is covered by one of our warranties, we will contact you to discuss whether you want us to repair the device if needed (at your expense) or ship the machine back to you (at your expense).
To begin a warranty return, please follow the Return Process by filling in the Repair Request Form and obtaining a Return Merchandise Authorization (RMA) number.
Damage Caused in Shipping
It is your responsibility to inspect all products promptly after you receive them. For any damaged product, you need to Contact Us within 10 business days of delivery to you.
To begin a return to us, please go to Repair Request Form and provide us with the requested information. We will then contact you and issue an RMA number along with return instructions. Please clearly write your RMA number on the outside of your shipment package. All returned items must be received by us within 14 days from the date the RMA number was issued. When we receive the returned product, we will inspect it to confirm that it complies with our return policy. Refunds may take up to 15 business days for us to process after we receive the returned product.
Transcend is not responsible for any lost or damaged items due to return shipping. We suggest purchasing shipping insurance for all returns to protect against lost, stolen, or damaged goods while in transit to us. We also suggest sending returns to us with a signature required on delivery so that you have proof of receipt. Please retain your tracking number in order to monitor a shipment to us.